Refund Policy

Last updated: January 2024

1. Membership Refunds

ALTIROSYNC's refund policy for memberships:

• New members have a 7-day cooling-off period
• Refunds are processed within 10 business days
• Prorated refunds for unused prepaid periods

2. Personal Training Sessions

Refund terms for personal training:

• 24-hour cancellation notice required
• Unused prepaid sessions are refundable
• No refunds for expired sessions

3. Class Packages

Group fitness class package refunds:

• Unused classes are refundable within 30 days
• Class credits may be transferred to other services

4. Processing Refunds

To request a refund:

• Visit our front desk during staffed hours
• Provide your membership information
• Complete a refund request form

5. Contact

For refund-related questions, please contact us at:

10141 N. CANYON VIEW LANE
FOUNTAIN HILLS, AZ, 85268
Phone: (212) 818-8800